If you’re not happy for any reason, you can return the unused product within 45 days of delivery for a full refund minus shipping costs. Products must be in the condition you received them with all tags and packaging still attached.
*Does not include promotional items, Body Armor (Soft & Hard), or any items marked as such on the product page.
To initiate a return or exchange, please follow these simple steps:
- Request an RMA # (Return Merchandise Authorization Number) by emailing firstname.lastname@example.org with your (1) full name, (2) order number, (3) reason for your return, and (4) the item and quantity you would like to return.
- Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted – the RMA # allows us to provide you timely and effective customer service.
- Insure the package for your protection and send your return to: Midwest Armor Returns – RMA #(****) 3115 NW Park Dr., Knoxville, TN 37921.
Once your return is received and inspected by our warehouse staff (please allow 7-10 business days for us to process your return), we will process a refund to your original method of payment. Depending on your credit card company, it may take 3-5 business days after your refund is processed for it to post to your account.